COMMON CALL CENTER TERMS & DESCRIPTIONS
CUSTOMER SERVICE
These people are answering the telephone, sending and receiving emails or providing customer assistance and other Customer Relationship Management functions.
TELESALES
These people are using the telephone to make "outgoing" telephone calls for sales, research or information verification. They also handle web site sales by answering live web site requests from people looking to purchase on the Web.
HELP DESK
These positions consist of people working on the phones supporting customer (and company) requests for help with their computers, networks, etc. It also includes ALL management and support staff.
CALL CENTER OPERATIONS
Supervisors, Managers/Directors and Senior Management Positions working directly in the call center.
E-COMMERCE
Many companies are selecting their call center (tele-servicing) as the logical "division" to manage web site responses (web-servicing.) The positions posted in this section range from people handling web site requests all the way up to General Managers developing the strategy for integrating a call center with e-commerce activity.
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